AFTER BOOKING YOUR HOTEL WITH PRB: NEXT STEPS
Where’s My Email? Once you’ve booked your reservation, keep an eye out for your confirmation email. If you haven’t received a confirmation email within 30 minutes, first check your spam folder. If it’s still not there, email us at firstname.lastname@example.org.
Checking In: One of the two people whose names appear on the reservation must show a valid government-issued ID (driver’s license, passport, ID card) at the hotel’s front desk on the day of your arrival.
Payment: Your room has been prepaid in full (including all taxes and fees) through PRB. However, at check-in, the hotel will require you to put a credit card on file for potential extras or damages.
Room Changes: Do you want to change something about your booking?
Email us at email@example.com.
Special Requests: If you need accessible rooms, adjoining rooms, or a change in smoking preference, please get in touch with the hotel directly, one week before your arrival.
- Age Policy: No one under 21 may book or stay in a room without an accompanying adult (aged 21 or older).
- Occupancy: Rooms are based on double occupancy. Any additional guests (such as children or adults requiring extra bedding) may be subject to additional fees charged by the hotel.
- Courtesy Counts! We want everyone to have a great time, and we also want the hotels to be happy and invite us back! Please be kind and respectful to hotel staff and other guests during your stay.
I CALLED THE HOTEL & THEY DON’T HAVE MY RESERVATION. WHAT GIVES?
Call the hotel in mid May to confirm your reservation. They manually process the reservation list, so it takes a couple of weeks to show up in their system.
PRB HOTEL DEALS: WHAT ARE MY OPTIONS?
When booking with PRB, you’ve got two awesome choices at the Golden Nugget:
3-NIGHT STAY: Check in on Friday, May 24th, and bounce on Monday, May 27th, 2024.
4-NIGHT STAY: Extend the party for an extra night and make your exit on Tuesday, May 28, 2024.
*Price listed on our website includes ALL room, taxes & resort fees
Need More Nights? If you made a reservation through PRB but want an even longer stay, no worries! Just book those extra nights directly with the hotel (sorry, we don’t offer discounted rates outside our room block nights). If you wish to stay in the same room throughout your entire stay, call the hotel one week before the fest kicks off to make your request, and they will do their best to accommodate you. Please remember that the hotels will not have our room lists until early May, so do not contact them until a week before arrival.
HOTEL CANCELLATION POLICY:
Booked a room via our PRB site? There’s a $30 fee if you cancel your reservation.
DATES TO REMEMBER:
May 1, 2024: Last day for a full refund (you will still be charged the $30 cancellation fee)
After May 1, 2024: You will be charged an additional 30% cancellation fee for canceling after this date
May 15, 2024: FINAL DAY for all room refunds (you will still be charged the 30% cancellation fee). After this date, we cannot refund any rooms!
We know hotels may have different rules, but when you book with our block, you agree to our terms. It’s how we bring you those sweet discounted rates! So no refunds (full or partial) after May 15.
*Note: If the festival happens to get postponed or rescheduled, we got you. Your hotel room will be fully refunded within 30 days
Still have questions or concerns not addressed here? Reach out: firstname.lastname@example.org.